Archive for the ‘FAQ’ Category

What happens to files that aren’t TV Shows or Movies?

Friday, December 7th, 2007

They won’t be included in the Virtual Directories. You can still access them by browsing through the file system in the same manner as before, such as selecting “/Users/frontrow/Movies” in the main menu.

I have more than one device running Sapphire do I need to import again?

Friday, December 7th, 2007

Yes and No:

  • No -If your devices share exactly the same mounted locations (such as two AppleTVs accessing a networked storage location). All you will need to do is copy the “~/Library/Application Support/Sapphire” folder to the second device.
  • Yes - If your devices only share some locations (or they are mounted to a different path). However, if you copy movieData.plist & tvData.plist (in “~/Library/Application Support/Sapphire/” ) to the second device it will go considerably faster. These two files store the title (and poster) selections you made during the import process. Sapphire will only ask you about new files and files it didn’t recognize (where you selected “Not a TV Show” or “Not a Movie”).

Sapphire is trying to import everything - what gives?

Friday, December 7th, 2007

Make sure you have placed a check next to the mount points (collections) you want Sapphire to skip. If the importers continue to try and scan these paths exit Sapphire and try again.

You can also tell Sapphire which individual directories to skip. See This FAQ Answer for how.

See: Getting Started & Settings

Sapphire didn’t recognize a file - how can I fix this?

Friday, December 7th, 2007

If Sapphire missed a TV episode, First make sure it is listed on TVRage. Then make sure your file is consistent with one of the supported File Formats & Types.

If Sapphire missed a movie (already listed on IMDB ) try renaming the file something closer to the movie title. It will also help to remove unnecessary text from the file name.

Sapphire didn’t find a poster for my identified movie!

Friday, December 7th, 2007

Check and make sure IMPAwards has a poster for your movie title. If there is one (or more) please let us know here by selecting the component “Metadata - Posters”. Just Provide us with the IMDB link to your title.

What are all these settings for?

Friday, December 7th, 2007

descriptions for each of the settings.

Is there something to help me rename all these files?

Friday, December 7th, 2007

We recommend using A Better Finder Rename.

I can’t find an answer to my question.

Friday, December 7th, 2007

If you can’t find an answer to your question submit a comment to us. If we haven’t answered it somewhere already we’ll respond.

Does Sapphire Support VIDEO_TS (the VOB format)?

Friday, December 7th, 2007

 We are currently only supporting VIDEO_TS (DVD) playback through beta 5 running on Leopard.

How do I Install Sapphire?

Friday, December 7th, 2007

We have added a Manual for Sapphire.

See:

  • Instructions for installing Sapphire on the AppleTV.
  • Instructions for installing Sapphire on a Leopard Mac.