Background Import Feature Doesn't Work

[kadeschs]

I have just installed Sapphire 1.0b7.7 (974) on AppleTV 3.0.1. When selecting the "Import All Data" and then "Start Importing Data", the import tool scans all of the directories and properly identifies newly added video files. However, when it's done with the scanning process, it goes into the "Waiting for background import to complete" phase. At that point, it just sits there with the completion bar at 3/647 and never finishes. Eventually, I just end up on clicking the "Cancel Import" button to leave the screen. I've noticed that all of my Movie data says 0s playtime and no details about the files when I go through the playlist in Sapphire. No CrashReport? logs are generated either.

[gbooker]

BugReporting consle information

[kadeschs]

sh-2.05b# tail /Library/Logs/Console/501/console.log
sh: sh-2.05b#: command not found
Dec 24 19:29:41 AppleTV-2 mDNSResponder: getHelperPort: cannot contact helper
sh-2.05b# Dec 24 19:29:41 AppleTV-2 mDNSResponder: getHelperPort: cannot contact helper
sh: Dec: command not found
Dec 24 19:29:41 AppleTV-2 mDNSResponder: mDNSPreferencesSetName: Mach communication failed: (ipc/send) invalid destination port
Dec 24 19:30:59 AppleTV-2 /System/Library/PrivateFrameworks/AppleTV.framework/Resources/SettingsHelper: Request to change power settings: 0
sh-2.05b# Dec 24 19:29:41 AppleTV-2 mDNSResponder: mDNSPreferencesSetName: Mach communication failed: (ipc/send) invalid destination port
sh: syntax error near unexpected token `('
sh-2.05b# Dec 24 19:30:59 AppleTV-2 /System/Library/PrivateFrameworks/AppleTV.framework/Resources/SettingsHelper: Request to change power settings: 0
sh: Dec: command not found
sh-2.05b# Dec 24 19:31:02 AppleTV-2 mDNSResponder: getHelperPort: cannot contact helper
sh: Dec: command not found
Dec 24 19:31:02 AppleTV-2 mDNSResponder: getHelperPort: cannot contact helper
Dec 24 19:31:02 AppleTV-2 mDNSResponder: mDNSPreferencesSetName: Mach communication failed: (ipc/send) invalid destination port
Dec 24 19:31:02 AppleTV-2 mDNSResponder: getHelperPort: cannot contact helper
Dec 24 19:31:02 AppleTV-2 mDNSResponder: getHelperPort: cannot contact helper
Dec 24 19:31:02 AppleTV-2 mDNSResponder: mDNSPreferencesSetName: Mach communication failed: (ipc/send) invalid destination port
Dec 24 19:31:03 AppleTV-2 /System/Library/PrivateFrameworks/AppleTV.framework/Resources/SettingsHelper: Request to change power settings: 1
sh-2.05b#
sh-2.05b# Dec 24 19:31:02 AppleTV-2 mDNSResponder: getHelperPort: cannot contact helper
sh: Dec: command not found
sh-2.05b# Dec 24 19:31:02 AppleTV-2 mDNSResponder: mDNSPreferencesSetName: Mach communication failed: (ipc/send) invalid destination port
sh: syntax error near unexpected token `('
sh-2.05b# Dec 24 19:31:02 AppleTV-2 mDNSResponder: getHelperPort: cannot contact helper
sh: Dec: command not found
sh-2.05b# Dec 24 19:31:02 AppleTV-2 mDNSResponder: getHelperPort: cannot contact helper
sh: Dec: command not found
sh-2.05b# Dec 24 19:31:02 AppleTV-2 mDNSResponder: mDNSPreferencesSetName: Mach communication failed: (ipc/send) invalid destination port
sh: syntax error near unexpected token `('
sh-2.05b# Dec 24 19:31:03 AppleTV-2 /System/Library/PrivateFrameworks/AppleTV.framework/Resources/SettingsHelper: Request to change power settings: 1
sh: Dec: command not found
sh-2.05b# sh-2.05b#
sh: sh-2.05b#: command not found

[gbooker]

Either your ATV's date is far off, or your ATV isn't logging. BugReporting discusses this. Without information needed to either reproduce this, or to identify the exact issue, nothing can nor will be done.

[kadeschs]

tail /Library/Logs/Console/501/console.log
Dec 26 10:47:41 AppleTV-2 FrontRow[618]: ITCreateATVImageLibrary returned -43
Dec 26 10:47:59 AppleTV-2 /System/Library/CoreServices/UserNotificationCenter.app/Contents/MacOS/UserNotificationCenter: mount_smbfs/SMB_AUTH_HEADER_KEY/SMB_AUTH_MSG_WITH_PARAMETERS_KEY
Dec 26 10:48:01 AppleTV-2 /System/Library/CoreServices/UserNotificationCenter.app/Contents/MacOS/UserNotificationCenter: mount_smbfs/SMB_AUTH_HEADER_KEY/SMB_AUTH_MSG_WITH_PARAMETERS_KEY
2009-12-26 10:48:10.817 Finder[618] Save successful
2009-12-26 10:48:16.410 Finder[618] Save successful
2009-12-26 10:48:21.733 Finder[618] Save successful
2009-12-26 10:48:22.165 Finder[618] Save successful
2009-12-26 10:48:23.586 Finder[618] Save successful
Dec 26 10:48:23 AppleTV-2 FrontRow[618]: *** NSEXCEPTION RAISED ***\n   NSInvalidArgumentException: launch path not accessible\n  0x9253244a: -[NSConcreteTask launchWithDictionary:] (in Foundation)\n     0x92531d79: +[NSTask launchedTaskWithLaunchPath:arguments:] (in Foundation)\n   0x0982af4b: -[SapphireImportHelperServer startClient] (in Sapphire)\n     0x0982a960: -[SapphireImportHelperServer initWithContext:] (in Sapphire)\n        0x0982a031: +[SapphireImportHelper sharedHelperForContext:] (in Sapphire)\n       0x09810c1e: -[SapphireFileDataImporter importMetaData:path:] (in Sapphire)\n      0x098235a8: -[SapphireMultipleImporter importMetaData:path:] (in Sapphire)\n    0x0982325f: -[SapphireAllImporter importMetaData:path:] (in Sapphire)\n   0x0981ab42: -[SapphireImporterDataMenu doImport] (in Sapphire)\n  0x0981b292: -[SapphireImporterDataMenu importNextItem:] (in Sapphire)\n   0x924f0a42: __NSFireTimer (in Foundation)\n     0x908bfa65: CFRunLoopRunSpecific (in CoreFoundation)\n    0x908bed51: CFRunLoopRunInMode (in CoreFoundation)\n    0x96950bd4: -[BRAppManager run] (in BackRow)\n    0x00005d6b  (in Finder)\n       ...more...
2009-12-26 10:48:23.790 Finder[618] Could not launch helper because of exception launch path not accessible launching /System/Library/CoreServices/Finder.app/Contents/PlugIns/Sapphire.frappliance/Contents/Resources/ImportHelper.  Make this file executable

[gbooker]

2009-12-26 10:48:23.790 Finder[618] Could not launch helper because of exception launch path not accessible launching /System/Library/CoreServices/Finder.app/Contents/PlugIns/Sapphire.frappliance/Contents/Resources/ImportHelper.  Make this file executable

That's your problem, right there. You didn't install Sapphire properly. Do what it says to fix it.