Changes between Version 9 and Version 10 of BugReporting

Timestamp:

10/19/09 15:38:25 (4 years ago)

Author:

gbooker

Comment:

Somehow the point about Finder not logging went missing.

BugReporting

@@ -3 +3 @@
  1. State whether you are on on AppleTV or Leopard
  1. Examine the last part of the console.  On the AppleTV, you can execute {{{tail /Library/Logs/Console/501/console.log}}}.  On Leopard, open {{{/Applications/Utilities/Console.app}}}.  This is important even if it crashed, because it may have thrown an exception earlier in the code which caused the crash.  If the console is empty, state that fact.
+   a. Often the AppleTV will not log.  Check the timestamps next to the most recent log entry.  If it is not recent, try restarting Finder and it should start logging again.
    a. Note: If the console mentions something similar to [[BR]] {{{Exception: NSInvalidArgumentException *** +[SapphireFrontRowCompat ...]: selector not recognized}}} [[BR]] the likely culprit is a version of ATVFiles which is too old.  This is due to the fact that both ATVFiles and Sapphire share some code, and Sapphire's is newer.  Either upgrade ATVFiles, or if a newer version of ATVFiles isn't available, trash it, and this should resolve the issue.
  1. If the console says that a crash log was written, examine that file.  The console tells you the location of this file.