Changes between Version 2 and Version 3 of BugReporting


Ignore:
Timestamp:
12/20/07 11:12:08 (7 years ago)
Author:
gbooker
Comment:

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  • BugReporting

    v2 v3  
    11If you are going to submit a bug report, there are a few steps to follow. 
    22 1. [http://appletv.nanopi.net/trac/search Search] for an existing tickets.  If you find one that matches your report, comment there (if you have something to add) 
    3  1. Examine the last part of the console.  On the AppleTV, you can execute {{{tail /Library/Logs/Console/501/console.log}}}.  On Leopard, open {{{/Applications/Utilities/Console.app}}}. 
     3 1. Examine the last part of the console.  On the AppleTV, you can execute {{{tail /Library/Logs/Console/501/console.log}}}.  On Leopard, open {{{/Applications/Utilities/Console.app}}}.  This is important even if it crashed, because it may have thrown an exception earlier in the code which caused the crash. 
    44 1. If the console says that a crash log was written, examine that file.  The console tells you the location of this file. 
    5    a. If this file says that that it crashed due to an uncaught exception, there is no reason to post it. 
     5   a. If this file says that that it crashed due to an uncaught exception, there is no reason to post it, just the info form the console 
     6 1. Prune the information. 
     7   a. Console log information need only have data about exceptions, errors, and the like that came from Front Row (Finder on the AppleTV). 
     8   a. Crash logs need only the last log, from the last set of ***** to the end. 
    69 1. Post the above information here. 
    7    a. Posting information looks best if it is enclosed in triple curly brackets, like the following: 
     10   a. Upload the file to a trac ticket (a new one if yours is not a duplicate, with the existing one if you found a ticket just like yours). 
     11   a. Alternatively, you can post the info in your comment.  Posting information looks best if it is enclosed in triple curly brackets, like the following: 
    812{{{ 
    913{{{