wiki:BugReporting

Version 4 (modified by gbooker, 7 years ago) (diff)

Curse my lousy spelling

If you are going to submit a bug report, there are a few steps to follow.

  1. Search for an existing tickets. If you find one that matches your report, comment there (if you have something to add)
  2. Examine the last part of the console. On the AppleTV, you can execute tail /Library/Logs/Console/501/console.log. On Leopard, open /Applications/Utilities/Console.app. This is important even if it crashed, because it may have thrown an exception earlier in the code which caused the crash.
  3. If the console says that a crash log was written, examine that file. The console tells you the location of this file.
    1. If this file says that that it crashed due to an uncaught exception, there is no reason to post it, just the info from the console
  4. Prune the information.
    1. Console log information need only have data about exceptions, errors, and the like that came from Front Row (Finder on the AppleTV).
    2. Crash logs need only the last log, from the last set of * to the end.
  5. Post the above information here.
    1. Upload the file to a trac ticket (a new one if yours is not a duplicate, with the existing one if you found a ticket just like yours).
    2. Alternatively, you can post the info in your comment. Posting information looks best if it is enclosed in triple curly brackets, like the following:
      {{{
      Log contents
      }}}